Sittercity
Reviews and Complaints
Fraud? Keep getting charged after 2 years of cancellation
- Idea behind the site
- Fraudulent charges me for two years after canceling
- Customer service billing practices
Preferred solution: Full refund
I got a new credit card I need to give you my new credit card
- I love sittercity
Preferred solution: Give sittercity my new credit card number
Cancellation again stiil taking bank funds
Horrible
- Lot
Account issue
Worried about job
Cancel membership
- Non
- Fraudulent billing
- Deceptive billing & cancellation practice
- Customer service billing practices
Preferred solution: Price reduction
Dishonest Billing Practices
Despite repeated attempts to ask Sittercity to add a notice on the sign-up page on their site that you are signing up for an auto-renewable membership and to provide notification to its members that their membership is about to auto-renew (therefore giving them a...
Pay attention to the one-star reviews of Sittercity -- there is a reason for that! Also note that they do not accept Google Pay or Apple Pay -- credit card ONLY. There is a reason for this, as other reviewers have consistently noted. This company practices dishonest billing practices.
We signed up for a 3-month "premium" account because it was the only way we could contact potential pet sitters. Everything about the sign-up for this makes it seem as if you are signing up for a defined period of time (in our case, 3 months). Instead, when you sign up for the premium account, you are unknowingly signing up for an auto-pay subscription service -- with no advance notification that you will be billed (such as the transparent and ethical way in which Amazon and Netflix notify subscribers). The fee is just deducted from your bank account and when you call on that same day to explain that you did not sign up for an additional 3 months (while the charge is still pending), no one answers the phone.
And no one ever will -- the message is "we are either in a meeting or on the phone." We called more than 20 times on that first day and a handful of times the following day. When you send an email, you are assigned a case number, but you will never receive a response. On that same day, I reached out to customer service on the website and got nothing but canned responses (“All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.
We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.” In fact, you'll see this canned response on all of the billing complaints on pissedconsumer.com). Is this true? Yes -- but trust us, there is no place where that information is prominently explained.
Instead, after we checked, we were satisfied that the 3-month period is all we were signing up for. Obviously, Sittercity's business model relies on people not reading the fine print. While they may not legally have to notify you that they are billing you, this is the ethical, transparent way to conduct business.
More disturbing are the reviews that state that even after cancellation, Sittercity continued to deduct payment. This is why I feel compelled to warn others, so that they will be saved from the same grief.
- Deceptive billing practices
- Deceptive billing practices and poor customer service
Preferred solution: Full refund
Background check
Preferred solution: Full refund
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Background check scam fee
Paid $80 for background check only to find that it is really NOT an actual background check. This is false advertisement & crap quality of product.
- Non
- Deceptive billing practices and poor customer service
- Deceptive billing & cancellation practice
- Fraudulent billing
Preferred solution: Full refund
SitterCity closed my account for NO reason.
- Unreliability of profile information
Preferred solution: Full refund
I can’t log into my account
- All cons
- Deceptive billing practices
Preferred solution: Full refund
I am unable to apply for jobs
Cancel subscription
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