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Contact Sittercity Customer Service

Sittercity Phone Numbers and Emails

Toll-Free Number:

  • (888) 748-2489
Call customer service
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Customer Service:

  • (866) 205-5625

Sittercity Emails:

Customer Service
Legal
Privacy Inquiries
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Sittercity Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Sittercity is 8887482489. 88% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Sittercity mainly because of account, activation/ cancellation, payments and charges.

View full overview ›

How to Contact Sittercity Customer Service?

Most Popular Number:

(888) 748-2489
Total calls: 556 Issues resolved: 31 Last call: Dec 11, 2025

Sittercity is an online marketplace providing in-home care services through nannies, babysitters, and petsitters. To benefit from their services, individuals can contact the company representative by dialing their toll-free helpline, 1-888-748-2489, for information and concerns. Sittercity customer service phone number 1-866-205-5625 is available for queries about registration or cancellation of membership, account management, and background checks on the caregiver. This helpline is also open to customers seeking answers about corporate benefits or Sittercity Adventures. Customers seeking to report a user or scam or leave feedback on the company's services can also use the Sittercity phone number to contact.

The Sittercity customer service team is available at email support@sittercity.com to address individuals' queries and concerns. People seeking to get information or provide feedback can write to this email address to connect with the company representative. For privacy inquiries, the company has published the email copyright@sittercity.com to contact Sittercity customer support. Customers can also meet the company representative to discuss important issues or send a letter to Sittercity, 20 West Kinzie Street #1500, Chicago, Illinois 60654, United States. However, because of the delayed response timings when using this means of contact, it is not recommended if the matter is urgent.

To contact the company online, open the Sittercity website on your browser and click Help on the homepage. That will direct you to a new page featuring different categories, including assistance for families, caregivers, and marketing concerns. If your required category is not in the options, find it by typing your query in the search bar.
Customers can also seek assistance from the company representative directly through their Sittercity account. To do so, click Support at the bottom right corner of the Help page and choose Get in Touch to be directed to a bot. After your ID verification, the bot will connect you to the support team to assist you with your query.

The Sittercity app is currently available only for iPhone users. Customers can sign up on the app for free or visit Sittercity.com to get the tools they need to find local babysitters or nannies for their families with confidence. To activate the application, sign up or log into your account to get support in various aspects.
The Sittercity application is only available for assistance with nanny and babysitting services. For information on other care types, including pet and special needs care, visit the Sittercity website.

PissedConsumer Club

Contact Information

Sittercity Website:

Sittercity Help Center:

Corporate Office Address:

Sittercity
20 West Kinzie Street #1500
Chicago, Illinois 60654
United States

Fax:

1-312-275-7992

Sittercity Rating Based on 143 Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Sittercity Customer Service Calls

644 TOTAL
CALLS
01:27 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sittercity?

Account Question:

  • “Account”
  • “Membership question”
  • “Talk about the they removed my account”

Activation/ Cancellation Question:

  • “I want to turn off automatic renewal on my account”
  • “Cancellation”
  • “Cancel”

Request for Information Question:

  • “About a payment”
  • “Looking for a job”
  • “Looking for a job as a sitter!”

Payments and Charges Question:

  • “Attempted charges”
  • “Fraud”
  • “Payments were taken out of my business account that were not authorized”

Employment Question:

  • “When I am trying to search all jobs, ERROR comes up n says could not load job detail, please try again or call support”
  • “Can not apply to a job”
  • “Why have I not gotten any jobs and if I'm not getting work. I need to be off this site and I do not charge me for any more cuz what's the point if I'm paying you? I'm still not getting jobs and I'm not going to upgrade to get a job”

Product/ Service Question:

  • “Problem with processing”
  • “My scanning on my state id is not working”
  • “My profile does work”

Refund Question:

  • “Refund”
  • “I want a refund.”
  • “I want my money back”

Website/ Application Question:

  • “Application”
  • “To know why I get block from the website”
  • “Cannot complete application with photo”

Staff Question:

  • “I went to talk to costumer services”
  • “Member Services”
  • “I want to talk to costumer services”

Return/ Replace Question:

  • “Need to change last name on my profile”
  • “Change last name on background check. It's not completed and won't allow me to make changes”
  • “Change of location: proof of hire”

Cards Question:

  • “I got a new credit card I need to give you my new credit card”
  • “I cannot get my credit card to work and I’ve been trying for the last month to finish this process”

Shipping and Delivery Question:

  • “I have never received a job. Am i paying you to be on this sight?”

Other Question:

  • “Problems with background check”
  • “Problem trying to join.”
  • “Reporting Treatment of SitterCity User”

Compare Sittercity Customer Service To

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