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Summary of Sittercity Customer Service Calls

118 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
01:51 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Sittercity to Ask about:

Payments and Charges:

  • “Charges to my account”
  • “About charges I didn’t make”
  • “Being charged without consent”

Account:

  • “Can’t post on my Sittercity account please call me”
  • “Deactivated Account”
  • “Account issue”

Cancellation:

  • “Cancel subscription”

Refund:

  • “Refund”
  • “I want a refund.”

Employment:

  • “I have never received a job. Am i paying you to be on this sight?”
  • “Applying for jobs”
  • “Trying to get 1099 form”

Staff:

  • “I went to talk to costumer services”
  • “Member Services”

Product/ Service quality:

  • “Tech support”
  • “Didn’t receive background check results”

Website/ Application:

  • “The website says I need to “complete my profile” but there isn’t anything else to complete”

Other:

  • “To report a sitter for misconduct”
  • “Help with registering as a sitter”
  • “I am trying to look for dog sitter”

About Sittercity

Top 5 Sittercity Products

Account, Website, Subscription

Top 5 Likes about Sittercity

Service, Oportunity, Idea behind the site, That they have background checks, Some of the babysitters featured on their site

Top 5 Dislikes about Sittercity

Deceptive billing practices, Fraudulent billing, Deceptive billing, Complete lack of security protecting users, Lack of clarity

Summary

Sittercity has been on the market since 2001. The company is intended to help parents to find a right caregiver match. Database of the company includes over two million profiles nationwide. Sittercity is presented to be one of the largest sources for families. With the help of it users are able to find local in-home caregivers quickly and easily. Except nannies and babysitters, the company also helps with search of special needs care specialists, care companions and pet sitters. Sittercity is incorporated in Chicago, IL.

Sittercity reviews and complaints

Sittercity is ranked 34 out of 145 in Auctions and Marketplaces category

Area Served

USA

Payment Methods

VISA

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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