San Jose, California
Not resolved

The product solution selection page gives you an option for 1, 3, or 12 months.Which leads you to believe you are purchasing a 1,3, or 12 month subscription.

I signed up for, what I thought, was 1 month.

Then, I received emails every month stating: "We were not able to process the payment for your Sittercity subscription. To avoid closing your account, please update your credit card information."

Since I didn't want/need the service and I didn't want them to bill me, I never updated my account. I finally checked a credit card I never use and they have been autobilling me for a year. No indication I was on an autopay nor were they sending me any receipts.

I feel very taken advantage of.I did win 3 months back but will never be using or recommending this service again.

Review about: Sittercity Subscription.

Reason of review: Problems with payment.

Monetary Loss: $400.

Preferred solution: Full refund.

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