Sittercity
Sittercity Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sittercity has 1.5 star rating based on 139 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: All cons, Idea behind the site, I love sittercity.
Cons: Deceptive billing practices, Fraudulent billing, Customer service billing practices.Recent recommendations regarding this business are as follows: "Avoid these crooks at all costs", "DO NOT BOOK IF THEY ARE ASKING YOU TO RUN ERRANDS FOR A CHECK BEING SENT IN THE MAIL", "Do your research", "Go with Care.com instead!", "Do not use them, never pay them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sittercity has 1.5 star rating based on 139 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: All cons, Idea behind the site, I love sittercity.
Cons: Deceptive billing practices, Fraudulent billing, Customer service billing practices.Recent recommendations regarding this business are as follows: "Avoid these crooks at all costs", "DO NOT BOOK IF THEY ARE ASKING YOU TO RUN ERRANDS FOR A CHECK BEING SENT IN THE MAIL", "Do your research", "Go with Care.com instead!", "Do not use them, never pay them".
Most users ask Sittercity for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sittercity Reviews
"Trying to set up profile"
This company is CRAPYou Call BO answer a self answering machine picks up. I work with the elderly and children also so no way my background didnt go through...
Memphis, Tennessee
Trying to set up profile
This company is CRAPYou Call BO answer a self answering machine picks up. I work with the elderly and children also so no way my background didnt go through because of how they have the system setup to fail your DL check. I would not recommend using this company kno reply no help no nothing when this is a person lively hood l..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammers
I've been scammed by someone on the sitter app, and they sent me a fake check for almost $3,000. I reached out to them, stating that I knew the check was fake.
She then stated that I didn't need to listen to the bank and kept asking me to deposit it into my bank account. She has my address, my phone number, and my email.
- You will find a perfect family
- You have scammers on here
Preferred solution: She needs to be removed from the app so this never happens to anyone again
User's recommendation: DO NOT BOOK IF THEY ARE ASKING YOU TO RUN ERRANDS FOR A CHECK BEING SENT IN THE MAIL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pine Castle, Florida
Preguntar porque tengo problemas para iniciar y terminat mi perfil
No puedo terminar mi perfil no puedo iniciar sesión ni me quiere hacer la verificación de la licencia de conducir
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yonkers, New York
My scanning on my state id is not working
everytime i sing up and it gets to the point where i scan my id? it never goes through and i have a valid state id card so i dont understand what the issue is
Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They will bill you for all eternity!
As many here have already noted, we signed up for an account many years ago--then never used the service because it's not that great. But guess what, I was going through some old CC bills and discovered they have been steadily billing us $35 per month for LITERALLY years.
We have never used their service not have we ever received a statement from them either in email or paper. What a SCAM.
User's recommendation: Avoid these crooks at all costs
Hi Zachary, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity.
All of our Premium Membership plans are subscription based.
Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel membership
Hi,
I would like my membership to be canceled. Thanks so much! I do not need to look for any more sitters.
Thank you!
Hi, we are glad to help. If you could please contact our Customer Success team at support@***.com, we will collect more information and further assist.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Logging in
I have tried to log in and it says contact support so Im not really for sure whats wrong. Even when I try to sign up it says I have an account and I dont know what to do.
Hi there! We are sorry to hear that you are experiencing this issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Folcroft, Pennsylvania
Outrageous Subscription Cost
Think it's ridiculous to have someone pay that much just to respond to a message. They should have it free to at least respond if u want anything else from that then ask for subscriptions. Have a less and more affordable option especially if it's only for one use
User's recommendation: Do your research
Hi there! Thank you for your feedback.
We have multiple plans to choose from. If you could please contact our Customer Success team at support@***.com, we would be glad to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It is not letting me into my account
I am a sitter and Im trying to get into my account and it says there is an error when trying to get into
My account
Preferred solution: Into my account
Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help troubleshoot this with you.
Canceled my account without reason
Tech support is sending my correspondence to my other email address not my login address. So they think Im not who I am even after I did a criminal background check a weeks ago which came back clear.
I have been trying to ask them to explain why they canceled my membership from their platform. They will not explain!
I have been with them since 2013. This is not how you treat a long standing client.
- Job responses
- Random cancellations
Preferred solution: Apology
User's recommendation: Go with Care.com instead!
Hi there, thank you for taking the time to leave your feedback. We take the trust and safety of our users very seriously, and our trust and safety team is always monitoring the site.
Members are removed from our platform for one of three reasons: They are found to be under 18 years old.
They failed an identity authentication or background check, or they are no longer eligible to be on our site based on our Terms of Use. We encourage you to review our Terms of Use here: sittercity.com/terms
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They are billing without consent
They use predatory practices for their billing. They have you call or send an email to cancel your auto renewal, but they do not sending billing receipts (they send plenty of other spam and garbage emails but not bills).
They know people will not be aware that they are still paying. We just found out they have been charging our card for 2.5 years after we canceled. They refuse to refund more than a very small amount of the over $500 they charged us without notifying us. The customer service rep is extremely rude and threatening.
Never ever pay them.
They will charge you forever. And if you look them up online, you will find this happened to so many people.
- Scam
- Fraudulent billing
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not use them, never pay them
Hi there, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity.
All of our Premium Membership plans are subscription based.
Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.
Sittercity Scam I responded to via email showing interest
This took place yesterday morning. I haven't received a check.
We also communicated via text message. Is this also fake? I hope this message meets you in great spirit. My name is Tori Carson i teach in a disability school of impairing to hearing because i am deaf also.
My Sister Mary from the state of RHODE ISLAND. She is coming from a business trip from Dubai UAE to your residential state for another business proposal and she will be moving in by this week. She is 36 Years of age. 140 lbs and 5.8ft.
She speaks English fluently. We really need you to be honest and trust worthy in this work. The work basis are below You are to be checking for My Sister at least 3 times in a week for proper caring and to know how well about her health and i think you have little medical experience. She sickly epilepsy, She can as well eat and bath herself do normal activities everyone does You will be driving her to hospital when she need arise for proper medical check up at least once in a month and if you don’t know how to drive, you will hire a car or taxi.
Your advise to choose your working 3days and morning and evening hours. 3hours working time I.E Monday, Wednesday & Saturday. Anytime and day suitable for you when you will be available, you can live in with her if you wanted, we will handle the expenses of foods and accommodation thats a plus. You are earning $1000 a week You will have to prescribe the convenient hrs during each of this days which will not affect your other regular work as this will be a part time work for you and if you want to live with her in the house for other assistance there will be no problem So kindly provide me your full name and mailing address so that we can ensure the housing agent get her an apartment which will be more closer to your house and I hope about 10 miles will not be too far for you.
Also we will be paying you the first week wages payment via a Certified Check because you will help her to get some medical tools like one touch basic machine, ACU-check machine and test trips in any nearest pharmacy store around. So I want you to feed me back with the following details so that we can ensure you are ready for the work. HERE ARE THE DETAILS I WANT YOU TO EMAIL BACK SO THAT THE CHECK CAN GET YOU: First Name: Last Name: Door step street current address: Apartment number: City: State: Zipcode: Age: Home phone number: Current Cell phone: Current Email: Do you have a bank account ?: YES/NO Bank Name: Make sure you attached your email address in reply for easier communication as well. My email address is TORICARSS@***.COM you can email the information here please!
I am a impairing to hearing patient, forgive me its mother nature. So i can be contacted by my cell phone via text message only as well i will appreciate that, my number is (646) 389-**** Please do me a favor send me a text now so i can SAVE your number EMAIL ME THE DETAILS TO MY EMAIL: TORICARSS@***.COM I'll be sending you her living address very soon so that you will know where you will be working. I will give you her living address once the rental agent find her a suitable house closer to you about 10/20 miles. I await your email soonest so we can proceed as you can understand that the date is getting approach.
God bless you and have a wonderful day ahead! Best Regards
March 2021. This exact same email!!!
The fact that these people are running the exact same scam so many years later means it must be working. The worse part is it’s to job seekers! Horrible! Smh!
Oh and it’s now $1100 a week. The email read scammy to me.
So I decided to Google it. Glad I did
Replying to
Hyattsville, Maryland
Problem trying to join.
I spoke to Antonio re questions about paying to join but I never wrote any complaints whatsoever or called in to customer service with any complaints. You're mistaken.
I was complimentary about not being charged to join Sittersity. I'm confused!
Hi there, if you are having any trouble joining our site, or need to connect with our team regarding your account please contact Customer Success at support@sittercity.com so we can help!
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Hyattsville, Maryland
Problem trying to join.
You have me confused. No problems here.
I never contacted you.
Was not me who contacted you over anything upsetting.
Check again. I won't be sitting until more people are vaccinated.
Sotty, wasn't me.
Hi there, if you are having any trouble joining our site, or need to connect with our team regarding your account please contact Customer Success at support@sittercity.com so we can help!
Oakland, California
Unauthorized charge
I no longer need service and I was charge a none authorized charge to my US bank of $38.05 that I didnt authorized please STOP taking money out of my card
User's recommendation: Not until my refund
Thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity.
All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.
Please contact our Customer Success team for further assistance by emailing support@sittercity.com. Thank you.
Fake Tori Carson SCAM off INDEED for Personal Care Asst 12/20
Same scam for 2 YEARS Claiming to be Tori Carson, Sister needs help, Will move within 5 miles of you. ALL B.S.
Luckily It sounded TOO GOOD at $1000/week for 3 hours / day 3 days a week.
HELLO $!00 /hour, so I did NOT RESPOND but i did open text. Ugh
DEC 2020 See attached file
Preferred solution: ban
User's recommendation: COMMON SENSE CALCULATE WAGE $100/HR TO GOOD TO BE TRUE
Thanks for taking the time to leave your feedback. The trust & safety of our members is something we take very seriously.
Keep in mind, Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. Although some of them stay on the site for a short period, our Trust & Safety team is eventually able to identify these accounts and remove them.
We also notify you of this if you were communicating through the site's messaging system. Please reach out at support@sittercity.com if you are ever concerned that you are in contact with a potential scam account.
About
Sittercity has been on the market since 2001. The company is intended to help parents to find a right caregiver match. Database of the company includes over two million profiles nationwide. Sittercity is presented to be one of the largest sources for families. With the help of it users are able to find local in-home caregivers quickly and easily. Except nannies and babysitters, the company also helps with search of special needs care specialists, care companions and pet sitters. Sittercity is incorporated in Chicago, IL.
Sittercity is ranked 233 out of 864 in Auctions and Marketplaces category
USA
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Your comment is successfully posted.
Thanks for taking the time to leave your feedback. The trust & safety of our members is something we take very seriously.
Keep in mind, Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. Although some of them stay on the site for a short period of time, our Trust & Safety team is eventually able to identify these accounts and remove them. We also notify you of this if you were communicating through the site's messaging system.
Please reach out if you are ever concerned that you are in contact with a potential scam account.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information to help.