Sittercity
Sittercity Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sittercity has 1.6 star rating based on 143 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Sittercity to a friend or colleague.
- Rating Distribution
Pros: All cons, Idea behind the site, I love sittercity.
Cons: Deceptive billing practices, Fraudulent billing, Customer service billing practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sittercity has 1.6 star rating based on 143 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Sittercity to a friend or colleague.
- Rating Distribution
Pros: All cons, Idea behind the site, I love sittercity.
Cons: Deceptive billing practices, Fraudulent billing, Customer service billing practices.Recent recommendations regarding this business are as follows: "Be mindful", "I have not received any feedback yet", "Avoid these crooks at all costs", "DO NOT BOOK IF THEY ARE ASKING YOU TO RUN ERRANDS FOR A CHECK BEING SENT IN THE MAIL", "Do your research".
Most users ask Sittercity for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Sittercity Reviews
"I cannot “search all jobs”. Error comes up and it says “could not load detail. Please try again or contact support."
When I am trying to search all jobs, ERROR comes up n says, could not load job detail, please try again or call support? User's recommendation: I have not...
Cancellation
I have been trying to reach out to cancel. It is very difficult to get ahold of someone. I need to cancel.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAttempted charges
Repeating attempts to change my cc without authorization! Why is Sitter City making repeated attempts to charge my bank without my permission, resulting in charges from my bank?
User's recommendation: Be mindful
Hi Duane, thank you for taking the time to leave your feedback! We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help explain this to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: This is not a review
They always get back to u right away when u contact them via email. They make sure u get it resolved. Best customer service I've worked with.
Not sure how I can talk with the person looking for a babysitter. I am signed in as a sitter with your company. My name is Dawn Gilday at: forever.summer@***.com
I see a job I would be interested in
Hi teretha, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing an issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayments were taken out of my business account that were not authorized
Fraud was committed on my business account funds were taken out for sitter city I did not authorize I believe my admin Shaleen Bemus opened an account with sitter city and paid for it out of my Bank of America account ending in 5836. Please contact me directly
I am the business owner. Joy Ziegler
704-858-****
Preferred solution: Full refund
Hi Joy, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing issues.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReactivate my old account
I can't get back into my old account. When I try to log in using my email, it gets rejected because it says the email is already registered.
Hi Carol, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing issues logging in.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
Austin, Texas
I cannot “search all jobs”. Error comes up and it says “could not load detail. Please try again or contact support.
When I am trying to search all jobs, ERROR comes up n says, could not load job detail, please try again or call support?
User's recommendation: I have not received any feedback yet
Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing issues.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed explanation
So from what Im seeing, I did not pass a criminal background check because of a speeding ticket, can you please explain this to me?
Hi Kelly, thank you for taking the time to leave your feedback! We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help explain this to you.
No work at all
Why have I not gotten any jobs and if I'm not getting work. I need to be off this site and I do not charge me for any more cuz what's the point if I'm paying you? I'm still not getting jobs and I'm not going to upgrade to get a job
Hi tel, thank you for taking the time to leave your feedback! We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help you.
I can’t seem to login I think I typed in my wrong email address
I left a text message saying that I want to be on thank you. Yes thank you.
I want to be on your site but I cant login. I think I put my wrong email in there.
If you could help me I would appreciate it. My number is 352-391-**** and I put in my wrong email and cant get on your site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t log in
I dont know if it has my correct email or not with cynthialou54@***.com.
Password Butterfly1954$
When I tried to login with my email and password, it wont let me login. I think I have something incorrect.
Hi Ashya, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing login issues.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help troubleshoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy accounts keep getting disabled.
I'm going through my company, Northrop Grumman Corporation, because they offer a free yearly subscription. I went through three different emails because each one keeps getting disabled.
For some reason, they detect my activity appears to be a scam or something similar, or suspected of unacceptable behavior and violation of terms. I'm not sure what I did.
The only thing I did was register my email, set up a childcare application for my kids and then, when I tried to log back in, it said, 'Looks like your login failed'. I've reached out via email many times and received no response.
Preferred solution: Be able to use my account
Hi, thank you for taking the time to leave your feedback. We take the trust and safety of our users very seriously, and our trust and safety team is always monitoring the site.
Members are removed from our platform for one of three reasons: They are found to be under 18 years old.
They failed an identity authentication or background check, or they are no longer eligible to be on our site based on our Terms of Use. We encourage you to review our Terms of Use here: sittercity.com/terms
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammers
I've been scammed by someone on the sitter app, and they sent me a fake check for almost $3,000. I reached out to them, stating that I knew the check was fake.
She then stated that I didn't need to listen to the bank and kept asking me to deposit it into my bank account. She has my address, my phone number, and my email.
- You will find a perfect family
- You have scammers on here
Preferred solution: She needs to be removed from the app so this never happens to anyone again
User's recommendation: DO NOT BOOK IF THEY ARE ASKING YOU TO RUN ERRANDS FOR A CHECK BEING SENT IN THE MAIL
Thanks for taking the time to leave your feedback. The trust & safety of our members is something we take very seriously.
Keep in mind, Sittercity is a public site. Some scammers do find a way through registration, but we scan our site daily for this type of activity. Although some of them stay on the site for a short period of time, our Trust & Safety team is eventually able to identify these accounts and remove them. We also notify you of this if you were communicating through the site's messaging system.
Please reach out if you are ever concerned that you are in contact with a potential scam account.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information to help.
Baltimore, Maryland
Won't let me login
I want to know why I can't sign in. My email is sicald77@***.com and my name is Leticia. Each time I try to log in it says login failed
We certainly would like to look into this further. If you could please contact our Customer Success team at support @***.com, we will collect more information to help.
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Memphis, Tennessee
Trying to set up profile
This company is CRAPYou Call BO answer a self answering machine picks up. I work with the elderly and children also so no way my background didnt go through because of how they have the system setup to fail your DL check. I would not recommend using this company kno reply no help no nothing when this is a person lively hood l..
Hello, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPreguntar porque tengo problemas para iniciar y terminat mi perfil
No puedo terminar mi perfil no puedo iniciar sesión ni me quiere hacer la verificación de la licencia de conducir
Hi, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy scanning on my state id is not working
everytime i sing up and it gets to the point where i scan my id? it never goes through and i have a valid state id card so i dont understand what the issue is
Hi there, thank you for taking the time to leave your feedback! We are sorry to hear that you are experiencing this issue.
We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help trouble-shoot this with you.
About
Sittercity has been on the market since 2001. The company is intended to help parents to find a right caregiver match. Database of the company includes over two million profiles nationwide. Sittercity is presented to be one of the largest sources for families. With the help of it users are able to find local in-home caregivers quickly and easily. Except nannies and babysitters, the company also helps with search of special needs care specialists, care companions and pet sitters. Sittercity is incorporated in Chicago, IL.
Sittercity is ranked 239 out of 1067 in Auctions and Marketplaces category
USA
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Hi Lauren, thank you for taking the time to leave your feedback! We certainly would like to look into this further. If you could please contact our Customer Success team at support@***.com, we will collect more information and help explain this to you.