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I had a billing issue and ended up with 2 separate accounts, both charging me monthly. It took weeks of calling and emailing to get a response. When I finally got a call it was at 5:55 pm and I was walking into the daycare to pick up my son. The pickup deadline was 6...
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SittercityCares
Sittercity
Sittercity Verified Representative

We are so sorry to hear about your poor experience with us! At Sittercity, our goal is for every customer (past or present) to walk away satisfied.Please reach out to us at s...

Anonymous
Anonymous

SITTERCITY IS A SCAM! THEY TAKE YOUR MONEY AND LOCK YOU OUT OF YOUR ACCOUNT! Happened to me and a friend!

1.4
#993992
I signed up for a 1 month subscription in July 2016 (options are 1 month, 3 month or 1 yr). I found a sitter and used her in Sept. I found out in Dec they are still charging me. If I wanted an ongoing relationship, I would have signed up for a longer term. Totally...
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SittercityCares
Sittercity
Sittercity Verified Representative

Thank you so much for taking the time to share about your recent experience on Sittercity. We truly apologize that your experience with us was disappointing. All our subscript...

Anonymous
Anonymous

yes, Sittercity is very deceptive. Just signing up for one month; however htey have been charging us for more than a year.IT IS A TOTAL FRADULANT COMPANY that need to be out ...

1.3
I didn't like
  • Billing practices
#968650
I was on sitter city working as a pet sitter for a couple of weeks.I had originally used other websites for work.When I went to get my background check, while I contacting a client I was locked out after putting all my correct information.It kept saying my information...
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SittercityCares
Sittercity
Sittercity Verified Representative

Thank you so much for taking the time to share about your recent experience on Sittercity. We truly apologize about your experience, please know it is never our intention to d...

Anonymous
Anonymous

I had the same exact problem. Signed up, got a background check (paid for one) and then logged off. Went to log back on and poof, my account doesn't exist anymore. Pissed me o...

1.4
#961294

Other Product Review

Sittercity
#820063
1.4
Details
Sitter city is a complete scam. They make you sign up for recurring monthly charges and less you call back to cancel. Notably this is all in small print. You won't find out until you find extra charges on your credit card… If you're lucky you'll notice it and cancel. If not you'll end up paying several extra Months
Comment
Show
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website

Sittercity Staff Review

Sittercity
#807232
1.0
Details
Guy came once did a terrible job. Would not come back to finish the job. He has my Keyes and money. Keep asking him to return them waiting. Try a different company
Comment
Show
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Sittercity Background Check Review

Sittercity
#797475
1.5
Details
Very poor. Paid $80 for a background check on the caregiver and was told that they were unable to provide me with a copy of the report because her SSN is on the report. WHAT? Have you ever heard of redacting sensitive information? Also no email or any other notification that a report has been completed.
Comment
Show
Billing Practices
Customer service
Reliability
Staff
Turnaround Time
Website

Sittercity Account Review

Sittercity
#751079
Scam!!!!!! I got the i am hearing impaired with a daughter in a wheelchair scam then they send a cjeck it will clear but you will end up owing the bank.and my stepdaughter got the one were the personal assistant mailing things to a woman becmes a man looking for bank info. Horrible site closing account immediately.
Comment
Show
Buyer Beware. Know that you have joined a 'subscription' service. They do not care about your children or the service they provide. They only want to quietly continue to charge that card you used to join. Good luck getting a refund if you find out after months that...
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SittercityCares
Sittercity
Sittercity Verified Representative

Thank you for your review. We sincerely apologize that your experience. We would like to resolve your complaint if possible. Please reach out to us at support@sittercity.com w...

1.0
#952703
I have hired a caregiver but I cannot leave a review because I need to upgrade my service. I think that this is just ridiculous to require people to pay for leaving a review that could benefit other parents whether they pay or not and also could benefit the company...
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SittercityCares
Sittercity
Sittercity Verified Representative

Thank you for your review. We sincerely apologize that your experience was not what you were expecting. We would like to connect with you to help you leave a review. Please re...

1.0
I liked
  • Qualified caregiver
  • Service
I didn't like
  • Cannot leave reviews without paying first
#951364
I cancelled my account before it was to be renewed and it said I would received a confirmation in my email, which it never did and proceeded to renew. I went out of town and was unaware of this. I have since cancelled it again after my credit card was charged for yet...
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SittercityCares
Sittercity
Sittercity Verified Representative

Jenna, Thank you for your review. We sincerely apologize that your experience. We would like to resolve your complaint if possible. Please reach out to us at support@sittercit...

1.3
I liked
  • Have background checks
I didn't like
  • Did not like the lack of cancellation confirmation
#936083
Three days after I signed up I answered a fraudulent ad and then was informed that the scammer was removed and next thing I knew I couldn't sign in and when I called 2 days later it turned out they removed me too!!! No reason given. How can online companies screw up...
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SittercityCares
Sittercity
Sittercity Verified Representative

Thank you for your review. We’re so sorry to hear about your experience. Trust and Safety is of the utmost importance to Sittercity and we have been making vast improvements i...

Anonymous
Anonymous

First Marco's Pizza now this nonsense. Troll!

1.0
#930693

I signed up with Sittercity a little over a year ago. I never found a quality sitter therefore I never hired anyone. Fast forward to today..I just found out that this company has been billing me $70 per quarter. Apparently, after you sign up, there is an auto-renew...
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Anonymous
Anonymous

If they did that to you it's no wonder they abused me as well. I had the nerve to sign up and try to respond to 3 different ads, and presto my account was gone the next day. M...

Mertztown, Pennsylvania
#928453
I believe sittercity to be nothing more than a scam designed to give them monthly access to people's bank accounts. I recently signed on to sittercity and get emails from them daily about jobs (for me); however, since I have not allowed sittercity ongoing access into...
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1.0
#923520

I understand the need for background checks and would get one at the request of an individual parent but the website is forcing me into buying the package after I put in all my correct information to verify my identity ! I even tried entering a recent address after it...
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Garnerville, New York
#920846