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1.0

This company is a scam, they charged my credit card with their renewal BS membership although I only chose to subscribe for 1 month, 5 months later I found out they are charging me monthly with the membership fee, I reached out to them and they refused to refund me the 4 months and they insisted that I agreed to their terms that unless I cancel the membership renews automatically, where is the consumer rights here!!! I was never informed about the renewal charges that I did not subscribe for and I am not able to get my money back because they refused and used their BS terms as an excuse, I am not going to stop here, I will have a couple of news channels investigate this scam website and have the nation informed not to deal with them, and then I will file for this legally, using the terms to hide their strategy to trick people into paying is not going to be for too long, enough is enough there are so many people complaining and nothing has been done to stop this scam company from tricking people..

Reason of review: Problems with payment.

Monetary Loss: $140.

Preferred solution: Full refund.

Sittercity Cons: Deceptive billing, Deceptive billing practices, Lack of clarity.

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Patricia W Wrq

Use care.com instead! Sittercity uses an unscrupulous business model!

Check out all the reviews here and on yelp.com and you will find multiple dissatisfied customers who unknowingly signed up for what they they thought was either a 1-month, 3-month or 12-month subscription, but instead were put on an auto-pay plan with no advance warning that funds were being deducted for the service. All you'll ever receive from Sittercity is the same automated response that's below.

No concern for anyone's personal situation. Just disgraceful!

Sittercity

Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity.

All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy.

We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion. If you need any further assistance, please feel free to reach out to our Customer Success team directly.

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