Product: Sittercity Account Clear all filters (27 of 27 reviews match)
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I've been trying to figure out how to cancel my sittercity account for 2 weeks. This is the first time I have found your contact information. I have found a nanny and no longer needs services I would appreciate it if I could please get a refund for the most recent...
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks for reaching out. We would be happy to make sure that your membership is cancelled. In order for us to locate your account, please contact our Customer Success team wit...

Product
Sittercity Account
#1222226
I have two accounts.Can’t log into the one. And did not have access on the other. I have been charged several months for the site.But it says I do not have access because I have not paid.
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks for posting your review, though we're sorry to hear about your experience. We would be happy to make sure that your account with the subscription is cancelled, if you c...

1.3
Product
Sittercity Account
#1198675

First they denied my picture of my son and me.There wasn't anything wrong with it. I recieved multiple background checks (FBI and BCI) for school and to for jobs to work as a Pharmacy technician for 6 years. They "denied" me because of a underage drinking charge 10...
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks for reaching out to us, though I'm sorry to hear that your experience was a negative one. Per our Photo Guidelines, unfortunately photos of more than one person would n...

Product
Sittercity Account
#1131998
Back in April 2013 I was refunded $105 as I had only paid for 3 months and didn't want it any longer as didn't fit my needs.Now I have discovered that you started charging me again, on my credit card, in 2015 $70 every three months. Also 2016 and 2017 to the total...
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks for reaching out and posting your review. Although we're sorry to hear about the frustration with your membership. All members do have the ability to turn off the auto-...

Product
Sittercity Account
I didn't like
  • Deceptive billing
#1110999
I have tried to call to take care of this matter and can never get through as seems you are always in training.I need this taken care of. There is no reason to enter 100 words as I just want my credit card refunded and you lose my information. You had no right to...
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks for leaving a review. We apologize for the frustration with your membership. We do give all of our members the ability to turn the auto-renew off directly from your acc...

Product
Sittercity Account
#1110337
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Sittercity - Still being charged with deleted account!!

I have had several confirmations that they would stop charging me. Still being charged monthly.
Product
Sittercity Account
#1102447
I am no where connected to this site but unfortunately I was a references to someone who had a account at sittercity. I was contacted by someone who was interested in contacting that person's account who I was listed as a reference for. I told them about it and they...
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks so much for reaching out to us, and I'm sorry to hear about that experience. The trust & safety of our members is something that we do take very seriously, and we under...

Product
Sittercity Account
#1081709
I made an account and paid for the background check.I cannot sign into my account and I've reset my password 3 times with no luck. I cannot get ahold of customer service and no one has replied to my complaints.All I want to do is cancel everything.
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Sittercity
Sittercity
Sittercity Verified Representative

Thanks for taking the time to leave a review, and we are very sorry for your experience. Please reach out to our customer service team Monday thru Friday, 8am to 4pm CST, and ...

1.0
Product
Sittercity Account
#1054069
What's next? We will close your account within 1 business day. We will also be sure to send you an email confirmation of this, as well. There's no need to send a separate email or call in, we promise to get things taken care of for you. Thanks, Jenna L. Sittercity...
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SittercityCares
Sittercity
Sittercity Verified Representative

Jenna, Thank you for your review. We sincerely apologize that your experience. We would like to resolve your complaint if possible. Please reach out to us at support@sittercit...

1.3
Product
Sittercity Account
I liked
  • Have background checks
I didn't like
  • Did not like the lack of cancellation confirmation
#936083
Three days after I signed up I answered a fraudulent ad and then was informed that the scammer was removed and next thing I knew I couldn't sign in and when I called 2 days later it turned out they removed me too!!! No reason given. How can online companies screw up...
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SittercityCares
Sittercity
Sittercity Verified Representative

Thank you for your review. We’re so sorry to hear about your experience. Trust and Safety is of the utmost importance to Sittercity and we have been making vast improvements i...

Anonymous
Anonymous

First Marco's Pizza now this nonsense. Troll!

1.0
Product
Sittercity Account
#930693