Sittercity Subscription Review from Tampa, Florida
Complete Scam!!! Paid for one month and every time we communicated with a sitter, they would sound great and be so interested in sitting for us.
The minute we tried to set up a meeting with them, they somehow always became MIA. No more communication. Meanwhile, we contacted the company to cancel so we would not be charged further. Well, we were charged for 3 months after.
When I tried to get a refund, they wouldn't give us anything back because THEY failed to cancel our account and THEY failed to send a confirmation of cancellation, which they insist we present to them in order to get any kind of refund. Wouldn't budge a bit. So even though their website says, "I forgot to cancel my subscription, can I get a refund? No worries, we get that life can get busy.
If you were charged within the last 5 days, we would be more than happy to cancel your subscription and process a full refund for your most recent charge. If more than 5 days have passed, you are eligible for a prorated refund of your most recent charge." Ummmm, it's a lie!!
Reason of review: Problems with payment.
Location: Tampa, Florida
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