Sittercity - These fraudsters deserve to be shut down by the FTC
New Reviewer
2 comments
Never give them your credit card number they will screw you for $1000’s. I plan on reviewing this company everywhere with complaints.
Reason of review: Problems with payment.
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Please avoid publishing any personal information and promotional content
BUYER BEWARE. The response below from a "Sittercity Verified Representative" is an automated message that they offer to everyone who asks for a refund and explain that you never knowingly signed up for an auto-pay subscription service.
Use care.com instead! A much better, honest and transparent service for finding a sitter!
Hi there, Thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity.
All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy.
We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion. If you need any further assistance, please feel free to reach out to our Customer Success team directly.